These days, nearly every conversation with a customer turns, at some point, to a discussion of how to use big data as a competitive advantage, especially when it comes to the customer experience. With the proliferation of smart mobile devices and the emergence of social media, customer interaction channels and data have exploded ‒ and so have customer expectations.
In their big data journeys, many organizations are making significant traction in understanding how customers behave or will behave from transactional perspective. The real potential of big data when it comes to the customer experience is in using it to gain a holistic understanding of the customer beyond the transactional relationship ‒ in terms of needs and motivations.
An often-cited industry statistic is that companies estimate that they're analyzing a mere 12% of their data. What about the potential of the other 88%? Often it remains locked in data silos across the organization. In other cases, organizations struggle to distill the importance of data due to overload.
How can organizations best leverage the rapidly growing big data to gain a more complete and intuitive understanding of their customers?
https://blogs.oracle.com/customersknow/entry/big_data_and_a_holistic?utm_source=twitter&utm_medium=text&utm_term=oracle&utm_content=expertconnect&utm_campaign=digest_31082015
In their big data journeys, many organizations are making significant traction in understanding how customers behave or will behave from transactional perspective. The real potential of big data when it comes to the customer experience is in using it to gain a holistic understanding of the customer beyond the transactional relationship ‒ in terms of needs and motivations.
An often-cited industry statistic is that companies estimate that they're analyzing a mere 12% of their data. What about the potential of the other 88%? Often it remains locked in data silos across the organization. In other cases, organizations struggle to distill the importance of data due to overload.
How can organizations best leverage the rapidly growing big data to gain a more complete and intuitive understanding of their customers?
https://blogs.oracle.com/customersknow/entry/big_data_and_a_holistic?utm_source=twitter&utm_medium=text&utm_term=oracle&utm_content=expertconnect&utm_campaign=digest_31082015
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